Privacy Policy

Who we are

Pane Perfection IL LLC (operating as Pane Perfection IL) provides residential and commercial window cleaning in the Chicagoland area. This policy explains what information we collect through https://paneperfectionil.com and how we use it.

Information we collect

When you request a quote or contact us, we collect the information you give us:

• Your name
• Phone number and email address
• The service address and details about the property
• Service preferences: property type, interior or exterior, screens, timeframe and approximate window count
• Any notes you add, and any photos you choose to upload
• Whether you consented to contact, and separately whether you opted in to text messages

Our quote form also records the approximate time the form was open and a one-way fingerprint derived from your IP address and email. This is used only to block automated spam submissions, and it is not used to identify or track you across other sites.

Photos you upload

Photos submitted with a quote request are stored in a private cloud storage bucket that is not publicly browsable. Only Pane Perfection IL staff, through a time-limited private link sent to our business inbox, can view them. We accept JPG, PNG, WEBP and HEIC images up to 10 MB each, and we use them only to prepare your quote.

How we use it

• To prepare and send your quote
• To send you an automatic confirmation that we received your request
• To contact you about scheduling, arrival times and completed work
• To answer questions you send us
• To understand how the website is used so we can improve it, where you have allowed analytics cookies

If you check the consent box on our quote form, you agree that we may contact you by phone call, text message and email about your request. The separate text-message opt-in is optional and never required to get a quote. Message and data rates may apply, message frequency varies, and you can reply STOP at any time to opt out or HELP for help.

Cookies and tracking

Essential cookies keep the site and the quote form working, and they are always on. We also use two optional tools, and neither one loads until you allow it:

• Google Analytics 4 (analytics): pages viewed, approximate location, device and browser type, with IP anonymisation enabled.
• Meta pixel (marketing): measures whether our Facebook and Instagram ads lead to quote requests.

The first time you visit, you can Accept, Reject non-essential, or Manage preferences and choose analytics and marketing separately. Your choice is saved in your browser and honoured on every later visit. You can change it any time using the Cookie Preferences link in the footer, or by clearing cookies in your browser settings.

What we don't do

We do not sell your personal information. We do not share it with third parties for their own marketing. We share it only with the service providers that help us run the business, for example our website host, cloud storage and email delivery provider, Google Analytics and Meta, and only so they can perform those services for us.

How long we keep it

Quote requests, customer records and uploaded photos are kept for as long as needed to service your account and keep accurate business records, and no longer than seven years for tax and insurance purposes. Spam-prevention records are kept for a short period only. Analytics data is retained according to Google's and Meta's standard retention settings. You can ask us to delete your information at any time.

Your choices

You can ask us what information we hold about you, ask us to correct it, or ask us to delete it. You can also ask us to stop contacting you. Email info@paneperfectionil.com or call (708) 830-3502 and we'll take care of it.

Children

Our services are for property owners and managers. We do not knowingly collect information from children under 13.

Contact us

Questions about this policy? Email info@paneperfectionil.com or call (708) 830-3502.